THE BANK OF THE FUTURE

continued

05.] Teller assisted transaction zone
We have designed the banking space with teller positions scattered across the banking chamber to create a much more fluid interaction between staff and customers. The security aspect of the older isolated teller counters is tackled with the introduction of TCR twin safe machines. These provide each teller with a secure cash transaction source. With this technology we have freed up the teller positions from the restriction of a protection barrier as the TCR makes access to cash impossible by unauthorised persons. Tellers are now free to guide customers through the information lounge and to take up concierge and coaching rolls.

06.] Community Wall
We needed to address the idea of the individual bank branch as a community and then as part of the greater local community, then as part of the wider bank network community. We also needed to address differentiation for the different communities. The Community Wall is intended to create a space for expression by the local bank staff of their community and its activities within the formal system of elements for the bank design. The content demonstrates how active the bank has been in the community. It also shows projects jointly undertaken by bank and community and celebrates goals and benefits. The alcoves in the store trophies, photographs, certificates and gifts.

Credits

The Bank of the Future Project was developed from research and initiatives undertaken by the NAB. Crowd Productions and Studio dp developed the spatial planning and strategies as part of that program and as part of the teams developing those initiatives.

Design Architects and Research Team from Crowd/studio dp: Michael Trudgeon, David Poulton
National Australia Bank Head of Physical and Self Service Delivery: Dennis Quinn [now independent consultant in network strategy, design and customer experience development and self service innovation.]
National Australia Bank Project Manager: Danny Khoo
Detail Design: Elena Panagiotidis, Tristan Burfield
Interior Design: Veronica Saunders
Visualisations: Costa Gabriel
Graphic design: Glynis Nott
Report writing: Megan Genet
Prototype fabrication co-ordinator: David Poulton
Prototype Fabrication: James Healy, Stephen Mellars, Riva Fab, Tool Time, Display Factory, Smits Sheetmetal
Graphic Campaign design: SEE
Vision Engineer: Kevin Poulton
Documentation and Project Architects for National Rollout: Woodhead International
Photography: Peter Clarke
Photographic Compositing: James Neuman
Photographs of Victoria Point: Danny Khoo

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